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General conditions of online sale of the site   "Crack without crunching"

Article 1: object

These general conditions of sale govern sales by the company Craquer sans crunch des bijoux and  accessories sold on the site head office 26 rue armand belot 21120 LUX.

The company Craquer sans croquer reserves the right to modify these general conditions of sale. Any new version is indicated in the section "CGV"


Article 2 - Price

The prices of the products are indicated in euros all taxes included.

The shipping costs of the order are indicated to you before the order is confirmed.

All orders regardless of their origin are payable in euros. 

The company Craquer sans croquer reserves the right to modify its prices at any time, but the product is invoiced on the basis of the price in force at the time of validation of the order.

As soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you.


Article 3 - Orders

You can order on the site ""

The contractual information is presented in French and is the subject of a confirmation at the latest at the time of the validation of your order. The company Craquer sans croquer reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order. received.


Article 4 - Confirmation of your order

Any order on the site implies acceptance of these general conditions of sale. By clicking on the "Validate and Pay" button, you declare that you fully and unreservedly accept all of these general conditions of sale.

You will always receive an e-mail confirming your order to the e-mail address you have indicated. This confirmation constitutes proof of the transaction.

Article 5 - Payment

Payment for your order is made by PayPal (it is possible to use PayPal WITHOUT having a PayPal account) or by check.

If payment by check, your order will be reserved for you for 10 days pending receipt of the means of payment. Your order will ONLY be shipped when the check is cleared.

The fact of clicking on the button “Validate and Pay” implies for you the obligation to pay the indicated price. 

You warrant that you are fully entitled to use the payment method with which you pay for the order, and that this payment method provides access to sufficient funds to cover all costs resulting from your order.

The order is only effective after full payment of the corresponding price.

The products remain the property of the company Craquer sans crunch until full payment of the price.  


Article 6 - Withdrawal

You have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons. The return costs are the responsibility of the buyer. He must use a send followed by bubble letter.


6.1 Declaration of withdrawal

Prior to any return of a product, you must notify your intention to withdraw by sending us a request to the address:

Upon receipt of your declaration of withdrawal, an email acknowledging receipt of your declaration of withdrawal will be sent to you.


6.2 Return

You have 14 days from the date of your declaration of withdrawal to return the product.

The product subject to the withdrawal must be returned properly protected, in its original packaging, with all its accessories (instructions, labels, etc.) and in perfect condition for resale. In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

You are responsible for the return costs.

The transport of the product object of the retraction engages your responsibility.

6.3 Refund

The return of the product in perfect condition for resale gives rise to a refund equal to the totality of the sums corresponding to the purchase price of the product. The refund is made by PayPal within 30 days of receipt of the product.

6.4 Exception to the right of withdrawal

Pursuant to the provisions of article L121-21-8 of the Consumer Code, products which are made to your specifications and / or clearly personalized do not benefit from the right of withdrawal.


Article 7- Availability

Our products are offered as long as they are visible on the Craquer site without crunching and within the limits of available stocks.

In case of unavailability of a product after validation of your order, we will inform you by email. Depending on the product (s) concerned, we can offer to remake the product by indicating the creation time. If the delay does not suit you, or if the item cannot be redone, your order will be canceled. A refund equal to the total amount corresponding to the purchase price of the unavailable product and any costs (delivery ..) linked to the order is made by Paypal.

Article 8 - Delivery

The company Craquer sans croquer only delivers in mainland France

The products are delivered to the delivery address you specify during the ordering process.

The amount of any costs associated with the order is inclusive of VAT.

An email tells you that the product has been shipped to you.

In the event of a shipping delay, an email will be sent to you to inform you.

In case of absence during the delivery of a package to the address indicated, a calling card is usually left in your mailbox. It is your responsibility to collect the package at the address indicated and within the time limit indicated by the calling card.

The delivery takes place within 30 working days from the date on which the order was validated and paid.

For each product, an estimated delivery date range is indicated in the order summary. If the delivery has not taken place by the deadline for this estimate, please contact us by email, as well as the delivery company. We are not responsible for late deliveries.

Delivery is understood to mean the transfer of physical possession of the product. It is then up to you to check that the letter or the package is intact and not damaged. If the letter or the package is likely to have been opened, or bears clear signs of deterioration, you can make all reservations and complaints to the postman or the delivery person, or even refuse the letter or the  package. Said reservations and complaints must be sent by registered letter with acknowledgment of receipt to the delivery company, within three working days of delivery of the product. A copy of this letter should be sent to us by email at:


Article 9 - Guarantee

All complaints, requests for exchange or refund must be made by email to the address:

In the event of an exchange or return, the product must be returned to us in the condition in which you received it with all its accessories (instructions, label, etc.) in its original packaging.

Upon receipt of the returned product, a refund equal to the total amount (corresponding to the purchase price of the product) is made by Paypal. The return costs are your responsibility, 50% of the costs of sending a new product are your responsibility.

The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in article 6.


Article 10 - Liability

The products offered comply with current French legislation. The responsibility of the company Craquer sans croquer can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products you plan to order.

In addition, the company Craquer sans croquer cannot be held responsible for damage resulting from improper use of the product purchased.

Finally, the responsibility of the company Craquer sans croquer cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, in particular a disruption of service, an external intrusion or the presence of computer viruses.

Article 11 - Applicable law in the event of disputes

These general conditions of sale are subject to French law.

These general conditions of sale in French are executed and interpreted in accordance with French law.

In the event of a dispute, you must first contact the company Craquer sans croquer to obtain an amicable solution at the address:

In the absence of an amicable solution, the French courts are the only competent.


Article 12 - Intellectual property

All the elements of the site are and remain the intellectual and exclusive property of the company Craquer sans croquer. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site Any single link or by hypertext is strictly prohibited without a express written agreement of the company Crack without crunching

Article 13 - Personal data

The company Crack without crunching  undertakes to respect the confidentiality of personal data communicated on the site  and to process them in accordance with the provisions of the Data Protection Act of January 6, 1978.

We collect nominative information and personal data concerning you because they are necessary for the management of your order.

They can be sent to companies contributing to the order, such as those responsible for delivery or payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. 

In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you in the "My account" section.


Article 14 - Miscellaneous

The computerized registers of the company Craquer sans croquer are authentic between the parties and constitute proof of communications, orders, payments and transactions between the parties.

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